Shipping policy
Thank you for shopping with SAVEAU. This policy explains how we process and ship orders placed through www.saveau.ca.
Order Processing
Orders are generally prepared for shipment within 1–3 business days after payment is confirmed.
Business days are Monday through Friday, excluding statutory holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Processing may take longer during product launches, sales, holidays, or periods of high order volume. If a significant delay affects your order, we will contact you using the email address provided at checkout.
Shipping Destinations
We ship to the destinations available during checkout. If your country, province, territory, state, or postal code is not available, we may not currently offer shipping to that location.
We do not deliver to addresses that our selected carrier cannot service.
Shipping Rates
Available shipping methods and costs are calculated and displayed at checkout before payment.
Shipping charges may vary depending on:
- The delivery destination
- The selected shipping method
- Package weight and dimensions
- Current carrier rates
Any free-shipping promotion will be subject to the conditions displayed on the Site at the time of purchase.
Estimated Delivery Times
Estimated delivery times are displayed at checkout when available. These estimates begin after the order has been processed and transferred to the shipping carrier.
Delivery estimates are not guaranteed unless expressly identified as guaranteed. Weather, carrier disruptions, holidays, customs processing, and other circumstances outside our reasonable control may cause delays.
Order Tracking
If tracked shipping is selected or included with your order, you will receive a shipping-confirmation email containing your tracking information after the shipping label has been created.
Tracking information may take up to 48 hours to update after the carrier receives the package.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact saveaubeauty@gmail.com immediately. We will try to update the address, but changes cannot be guaranteed after an order has entered processing or shipped.
SAVEAU is not responsible for delays or delivery failures resulting from incomplete or incorrect information provided by the customer. If a package is returned to us because of an address error, additional shipping charges may apply before it can be resent.
International Orders, Duties, and Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless stated otherwise at checkout, these charges are not included in the product price or shipping cost and are the customer’s responsibility. Customs procedures may also delay delivery.
Customers are responsible for confirming that the ordered products can be lawfully imported into their destination.
Delayed or Missing Packages
If your package has not arrived within the estimated delivery period, please:
- Review the tracking information.
- Confirm the shipping address on your order.
- Check with household members, neighbours, building management, or the local carrier.
- Contact us at saveaubeauty@gmail.com if you still cannot locate it.
We will assist with a carrier investigation when appropriate. Carrier investigations may take 10 business days or longer to complete.
Please report a missing package within 30 days of the expected delivery date. Available remedies will depend on the circumstances, carrier investigation, selected shipping service, and applicable law.
Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it, contact the carrier and SAVEAU as soon as possible.
A delivered status does not automatically determine the outcome of a claim. We will review the available information and assist with the carrier’s investigation where appropriate.
Damaged Packages or Incorrect Orders
Inspect your order promptly after delivery. If it arrives damaged or you receive an incorrect product, contact saveaubeauty@gmail.com as soon as possible.
Include your order number and clear photographs of:
- The product
- The product packaging
- The shipping package
- The shipping label
- Any visible damage
Please retain all packaging until your claim has been reviewed. Approved claims will be handled in accordance with our Refund Policy and applicable law.
Returned-to-Sender Packages
If a package is returned because it was refused, unclaimed, undeliverable, or addressed incorrectly, we will contact you after receiving it.
The customer may be responsible for additional shipping charges if the package must be resent. If a refund is approved instead, original shipping charges may be deducted unless the return resulted from our error or applicable law requires otherwise.
Order Cancellations
Contact us immediately if you need to cancel an order. We will make reasonable efforts to help, but cancellation cannot be guaranteed after processing has started or a shipping label has been created.
Orders that have already shipped must be handled according to our Refund Policy.
Contact Us
For shipping questions or assistance, contact:
SAVEAU
saveaubeauty@gmail.com
Website: www.saveau.ca
Nothing in this policy limits any rights or remedies available under applicable consumer-protection laws.