Refund policy

By placing an order through SAVEAU, you acknowledge and agree to this Refund Policy.

Returns and Refunds

Your health and safety are important to us. Because our exfoliating gloves are personal-care products intended for direct body contact, we cannot accept returns of products that have been opened, used, worn, or washed.

You may request a return within 30 days of the shipping date if the product remains:

  • Unopened and unused
  • Unworn, unwashed, and undamaged
  • Clean and in its original condition
  • In its original packaging with all tags attached
  • Accompanied by the receipt or proof of purchase

We may request photographs of the product and packaging before authorizing a return.

SAVEAU reserves the right to refuse a return that does not meet these conditions, subject to applicable consumer-protection laws.

Starting a Return

To request a return, email us at saveaubeauty@gmail.com and provide:

  • Your name
  • Your order number
  • The product you wish to return
  • The reason for the return
  • Photographs, if requested

If your request is approved, we will provide the return address and instructions. Items returned without prior authorization will not be accepted.

Return Shipping

Customers are responsible for change-of-mind return shipping costs. Returns must be shipped using a trackable service. The customer is responsible for the return package until it is delivered to SAVEAU.

Approved refunds will include the product price and applicable taxes. Original and return shipping charges are non-refundable unless the return results from our error or a refund is otherwise required by law.

Refund Processing

We will notify you after receiving and inspecting your return.

If approved, the refund will be issued automatically to your original payment method. Please allow up to five business days for the refund to appear on your statement. Your bank or payment provider may require additional processing time.

Non-Returnable Products

We cannot accept returns of products that have been:

  • Opened or removed from their original sealed packaging
  • Used, worn, or washed
  • Damaged after delivery
  • Returned without prior authorization
  • Returned outside the 30-day return period

These restrictions do not apply to products that arrive damaged, defective, incorrect, misrepresented, or must otherwise be accepted under applicable law.

If you have sensitive skin, a skin condition, or concerns about whether the product is suitable for you, we recommend speaking with a qualified healthcare professional before use.

Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it arrives. If an item is damaged, defective, or different from what you ordered, contact us immediately at saveaubeauty@gmail.com

Please include your order number and clear photographs of:

  • The product
  • The product packaging
  • The shipping packaging and label
  • Any visible damage or defect

Issues must be reported within 30 days of the shipping date. After reviewing the information, we will provide an appropriate solution, which may include a replacement or refund. SAVEAU will cover reasonable return shipping costs when the issue is our responsibility.

Lost Packages

If your tracking information shows an unexpected delay or your package has not arrived, contact us immediately.

We will open an investigation with the shipping carrier. You may be required to complete and return a declaration or affidavit within the carrier’s requested timeframe.

Carrier investigations may take approximately 10 business days or longer. Once the investigation is complete, we will contact you with the available resolution. If the carrier approves the claim, we may issue a replacement or refund.

Lost-package concerns must be reported within 30 days of the expected delivery date.

SAVEAU is not responsible for delivery problems resulting from an incomplete or incorrect address supplied by the customer. Please contact us immediately if you notice an address error.

Exchanges

We do not process direct exchanges for change-of-mind purchases. The quickest way to obtain another product is to return the eligible item and place a separate order after the return has been approved.

If an item arrived damaged, defective, or incorrect, contact us before placing another order so we can assist you.

Contact Us

For return questions or assistance, contact:

SAVEAU
PO Box 21024
Ontario L3C 7E6
Canada

Email: saveaubeauty@gmail.com
Website: www.saveau.ca

Nothing in this policy limits any rights or remedies available under applicable consumer-protection laws.